FAQs
Shipping
What are your delivery times?
Elegant Opus in-stock products usually ship in 2-3 business days, and customized products usually ship in 30 business days.
We usually deliver in 10 to 12 days, using Yunexpress, DHL, Deppon.USPS and so on.
How much will the shipping cost?
Our shipping costs between $7 and $14, depending on your location.The shipping cost can vary each month.
And we support free standard shipping.
Can you provide worldwide shipping?
We mainly ship to the United States, Canada, United Kingdom, France, Spain, Germany, Italy, Brazil, Mexico, Cheli, Hong Kong SAR, Philippines, Thailand, Vietnam, and China. but we can ship worldwide. Please request our team!
My Order
How can l cancel my order?
Do cancel your order, please get in touch with us through our contact form.
What if l receive the wrong product?
lf you receive the wrong product, we'll replace your product with the correct product. Please reach out to us withyour order number.
How can l cancel my subscription?
To cancel your subscription, please log in to your account and manage your subscriptions.
You can also contact us, and we'l help you cancel your subscription. There are no commitments or cancellation fees.
Product
Which material is used for the jewels?
Our jewels are crafted using agate, diamond, enamel, jade, pearl, 18K gold, and pure gold plating.
What if my jewel turns green?
This will not happen as our jewels don't rust. But if you have any issues with your jewel, please get in touch with us.
Do you offer a warranty?
YES! All our jewels are covered with a 12-month warranty period